Online Privacy Policy
Introduction
We are committed to
the principles of privacy and security on the Internet. We want you to enjoy
the Convergent® High Speed InternetSM service (the
"Service") with the confidence that comes from knowing the practices
that we follow regarding the treatment of personal information we collect
through the Service. That is why we have created this Online Privacy Policy
("Policy") to inform those who subscribe ("Subscribers") to
the Service, as well as those who visit ("Visitors") Convergent Web
sites (collectively, "Customers"), of the ways we collect, use,
safeguard and disclose of information we obtain from them through the Service
and at Convergent Web sites.
This Policy should be read in conjunction with our other Internet service
related legal agreements and policies. We request that you read this Policy
thoroughly, and contact us with any questions or comments you may have.
1. Information We Collect
When you register for the Service, you provide us with Personally Identifiable
Information. "Personally Identifiable Information" or "PII"
means any information that is associated with your personal identity, such as
your name, service address, telephone number(s), social security number or
driver's license number, premium service subscription information, user IDs,
passwords, email address, billing and payment information, customer
correspondence and communications records, maintenance and repairs, and other
service-related information. At the time of initial provisioning, we also
collect information about your computer (to assist us in configuring it for our
Service), as well as your service choices. We may also collect Personally
Identifiable Information from Customers who respond to email surveys or
register at our Web sites for information. In these instances, our Customers
are notified before any PII is collected and may elect not to provide their
PII.
We also collect Aggregate Information about usage from our Customers, such as the Internet Protocol addresses assigned to them (Note: We do not link Internet Protocol addresses to Personally Identifiable Information), bandwidth utilization, and Internet resource requests (e.g. requests to view a web page). "Aggregate Information" is information Cox collects that is devoid of all Personally Identifiable Information relating to our Customers (i.e., it is anonymous; it does not reveal a Customer's name and address in connection with his/her general viewing or usage habits or any other transactions made using our Service that are personally identifiable to the Customer) and instead consists of data relating to the use of Video on Demand, Interactive Television, Internet access or other services by groups of customers.
We do not read your email
messages, instant messages, online chats, or the content of other online
communications that reside on or pass through our Service. We may however,
retain and provide such communications if we are legally required to do so. In
addition, please be aware that once your communications leave our network and
enter the public Internet on their way to their recipient, your communications
may be monitored or intercepted by third parties or other Internet service providers
over which we do not have control. Moreover,
since we cannot control Web sites or Internet services operated by third
parties, we recommend that you review the terms of service and privacy policies
of those Web sites and services.
2. How We Use It
Generally, we use Personally Identifiable Information to manage our Service,
such as, to verify billing accuracy, to communicate with our Customers about
service-related issues, for abuse management, to collect past due bills, and to
maintain financial, tax and legal records. We may make Personally Identifiable
Information of Customers available to our employees, agents and contractors for
our internal business purposes, as well as to our outside auditors, attorneys
and accountants, potential and actual purchasers of our business, and local
franchise authorities. The frequency of any such information disclosure will
vary in accordance with our business needs.
Aggregate Information is used for network management, maintenance, performance evaluation and security. We may also transfer the Aggregate Information we collect in connection with the sale, merger, or transition of our system to a third-party.
We may send you marketing
and informational materials from us or on behalf of our business affiliates or
partners.
3. Whom We Share It With
Generally, we do not disclose
Personally Identifiable Information to third parties without your consent or as
otherwise permitted under the Cable Communications Policy Act, 47 USC § 551,
including but not limited to, in order to render, or conduct a legitimate
business activity related to a cable service or other service provided by us to
you. We may disclose names and addresses of Subscribers if (i) we have provided
the Subscriber with the opportunity to prohibit or limit such disclosure, and
(ii) the disclosure does not reveal, directly or indirectly, the extent of any
viewing or other use by a Subscriber of our cable service or other service
provided by us, or the nature of any transaction made by a Subscriber over our
cable system. It is our policy not to provide PII (other than names and
addresses) to any third party for its use in connection with mailing lists or
marketing purposes, other than those parties that we retain to conduct our
mailings, surveys, contests, or marketing campaigns, or who act on our behalf.
(See "Choice" below for information on how to limit the transfer of
PII.).
In addition, third parties to whom we may disclose PII to perform activities on our behalf (e.g., executing e-mail communications or collecting past due bills) are obligated to maintain the privacy of the PII we provide them. We require those third parties to use PII only for the limited purposes for which the disclosure is made and in accordance with this Policy.
Under special circumstances we may disclose PII without your consent if we believe, in our sole discretion, it is reasonable to do so to: satisfy laws (such as the Electronic Communications Privacy Act, as amended) or government regulations; comply with legal process or law enforcement requests; commence legal actions for violation of our AUP or Subscriber Agreement; or protect the rights or property of the Service.
4. Access To It
Upon written
request delivered to info@cisaz.net, we
will make Personally Identifiable Information about you contained in our
business records available to you within ten (10) days of our receipt of your
written request to examine such information. You may only inspect records
containing information about you. You are responsible for the cost of copying
any documents you request. We will make this information available during
normal business hours at our office listed on the front cover of your billing
invoice, and we will give you an opportunity to correct any error in the
information we maintain.
5. Retention Of It
We maintain Personally Identifiable Information in our regular business records
as long as you are a Subscriber and for a longer time if necessary for our
business purposes. Unless a court has asked us for access to this information,
we will destroy it once it is no longer necessary for our business purposes.
6. Choice
You may choose not to receive
marketing communications from us and to limit our disclosure of Personally
Identifiable Information we have collected from you. Upon such choice, we (i)
will not contact you directly with marketing communications about our Service,
and (ii) will not use Personally Identifiable Information obtained from you
through registration with the Service to contact you with marketing
communications about any other Cox products or services. Please note, however,
that we may still be required to communicate with you if necessary to render or
conduct a legitimate business activity related to the Service, and to disclose
Personally Identifiable Information if required to do so by law. In order to
make this choice you must notify us in writing at info@cisaz.net, and include your name,
address, account number, and the information that you do not wish to be
disclosed.
7. Security
We secure the Personally Identifiable Information we maintain about you on
computer servers in an appropriately controlled, secure environment, protected
from unauthorized access, use or disclosure, and have in place appropriate
policy guidelines to safeguard this information. We also use encryption
technology when collecting sensitive information such as a credit card number.
While we attempt to ensure the integrity and security of our network and
systems, we cannot guarantee that our security measures will prevent
third-party "hackers" from illegally obtaining this information.
8. Cookies
"Cookies" are
small data files sent to your browser and stored on your hard drive. We use
cookies to offer customized services and collect information on Internet usage.
These files do not collect Personally Identifiable Information about you.
Rather, they operate by identifying your browser, saving information regarding
your use of a Web site, and providing you with personalized services. For
example, a cookie can remember your password for logon procedures, save your
preferences for a personalized home page and remember items you have selected
for purchase during a visit to an online store. The result is a more
personalized and enjoyable experience. Third party advertisements displayed on
Web site(s) operated by Convergent may also contain cookies. Convergent does
not control these advertiser cookies and Customers should check the privacy
policy of the advertiser to see whether and how it uses cookies. You can set
your browser to disable cookies, but by doing so, you may not be able to enjoy
the personalized features offered by our Web sites. If you are concerned about
cookies you may opt out of major advertising networks' use of cookies at http://www.networkadvertising.org/optout_nonppii.asp.
9. Modifications To This Policy
We may change this Policy from
time to time to take into account new or changing circumstances. Any changes to
this Policy will be prospective and will therefore not change the way we use
information collected prior to the changed policy.
10. How To Contact Us
For any questions regarding this Policy, please contact us at one of the following:
E-mail: info@cisaz.net
Phone: See your invoice or visit http://www.cisaz.com
and check under "
U.S. Mail: See your invoice or visit http://www.cisaz.com and check under "